Returns policy
Last updated 11th August 2025
Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund, or store credit 30 days from the date of dispatch day to you. Please see below for more information on our return policy.
Introduction
We understand that from time to time you may wish to return a product to us.
We have created this policy to enable you to return products to us in appropriate circumstances.
This policy shall apply to all of our customers, irrespective of their geographical location.
This policy shall apply to all orders submitted through our website, or through our social media platforms.
This document does not affect any statutory rights you may have as a consumer (such as rights under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 or theConsumer Rights Act 2015).
Eligibility for Refunds and Exchanges
● Your item must be unused and in the same condition that you received it. No marks, written annotation, soiling or damage, and otherwise in a condition enabling us to sell the product as new.
● The item must be in the original packaging.
● To complete your return, we require a receipt or proof of purchase.
● We do not offer exchanges. If you have changed your mind about an item, please return it back to us following our return process and place a new order for your desired item.
Exempt Goods
The following are exempt from refunds:
● Custom made products
RETURN PROCESS
To return an item, please email customer service at contactus@shopbyfaith.co.uk within 14 days of receiving your items providing your order number/ proof of purchase to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and return it back to Shop By Faith at the address listed below.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Depending on the reason for your return, you may also be offered store credit.
REFUNDS
We will give you a refund for the price you paid to us in respect of any product properly returned by you in accordance with this policy. After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least 14 days from us receiving your return to process your return. We will notify you by email
when your return has been processed.
Please Note
● Clearance / Sale items are FINAL SALE and cannot be returned unless faulty, not as described, or not fit for purpose.
If you paid the original Delivery charge because your order was under £25, we will include the original delivery charge in your refund.
Shipping Returns must be sent to the following Address: Shop By Faith 13 Frognal Place, DA14 6LR
● You will be responsible for paying for your own shipping costs for returning your item. We strongly recommend that you use a trackable method to mail your return as we cannot guarantee that we will receive your returned item.
QUESTIONS
If you have any questions concerning our return policy, please contact us at: contactus@shopbyfaith.co.uk
Faqs on Delivery and Returns
Delivery Questions
Where do we deliver to?
We deliver to the UK. If you are from a country outside of that area please email contactus@shopbyfaith.co.uk for more information.
Do you charge a delivery fee?
Standard shipping is £5. We offer free shipping for any order over £25.
Do you deliver in-person?
Depending on the locality of the order, Shop By Faith may opt to deliver your item in person. You will be notified directly if you fit this category. Please note the delivery fees stated above will still apply.
When will I get my items?
Our warehouse operates from Monday to Thursday and is closed on Fridays, weekends, and public holidays. Orders placed after 5:00 PM onThursdays, as well as those made on Fridays and weekends, will be processed the following Monday, excluding bank holidays. We will arrange for the delivery of your purchased products to the address you provide during checkout. We aim to dispatch all orders within 1 working day, however please allow up to three working days of confirmation. Once dispatched, the delivery process is beyond our control. Please note that we only deliver to addresses within the UK.
For inquiries regarding deliveries outside the UK, please reach out to us via email at contactus@shopbyfaith.co.uk for further assistance..
How do I know when my order has been dispatched?
Once we’ve dispatched your items, we’ll send you an email to the email address you used to place the order.
Returns questions
What is your returns policy?
We are happy to refund items. You must notify us of the return within 14 days of receiving the item and you then have a further 14 days following notification to complete the return. The items must be returned in an unused condition within a total of 30 days after you've received them. You may also return faulty items or anything damaged in transit, however, used items or anything damaged after delivery won't be accepted.
If my items are being returned, how long will it take for my refund to be processed?
Once we have received your returned items, your refund will be processed as soon as possible, but please allow up to 14 days for funds to return back to your account.
How do I return an item?
You can return products purchased online as long as they are still in their original unused condition and within 30 days of receipt. When posting your items back to us it’s important you first authorise your return by contacting our customer service team at Contactus@shopbyfaith.co.uk
Once authorised, items will need to be returned to: Shop By Faith, 13 Frognal Place, Sidcup, DA14 6LR.
Refunds are processed as soon as possible of receiving your returned items but please allow up to 14 days for the refund to go back on your original payment method. Depending on the reason for the return we may also offer store credit.
Please ensure you retain proof of delivery as we cannot be held liable for items lost in transit if no proof of delivery is available.
Can I exchange my order?
We don't offer exchanges, just a smooth and easy returns service. If you'd like an item in a different colour or size, simply return the unwanted item via our returns policy and make a new order for the one you'd prefer.
What if my order is damaged, missing, or incomplete?
We take care to ensure your order arrives in perfect condition. If any items are damaged or incomplete when they reach you, please email us at contactus@shopbyfaith.co.uk Unfortunately, we can't refund items that have become damaged after arrival through misuse, wear and tear or accidents.